Send payment information for (subsequent) payment

If the invoice has not yet been paid or if a higher invoice amount arises after a booking change and an additional payment is therefore due, the persons concerned must be informed of this via the system.

When the process is submitted to the Converia ticketing service, the latter takes over the task of informing the persons concerned.

The booking-infomail or invoice-infomail in the respective should be used for this. These also contain links to the invoice document.

There are two options, depending on the selected payment method:

1. Bank transfer: The payment details are included in the invoice document if this payment method has been selected. If required, a term on the payment or the outstanding amount can be added to the invoice- or booking-infomail.

2. Outstanding amounts can be paid by credit card in the personal login area (frontend). If required, information on the login details (login name and link to reset the password) and the payment term can be added to the invoice- or booking-infomail.

Mandatory requirements for the 2nd option are:

• The payment-method credit card must be active as an option in the event.

• The person must have a login. If you use the optional login mode in the registration process in your event (i.e. registration can also be completed without an account), you must ensure that the person has an account.