# Send link for password reset

If participants have forgotten their password, it is possible to send a password reset link via the backend. The link is sent via the email module. The password reset link is sent to the participant's registered email address to ensure that the password recovery process is secure and controlled.

<div><figure><img src="https://3664324957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFHhRMg6uphOg3wLL7zym%2Fuploads%2FZsKTFphitK5AypRMZZXr%2F2024-11-19_10h54_45.png?alt=media&#x26;token=0021069c-e2a7-4b94-8959-25e12c321863" alt="Fig. 1: Sending a link to reset the password"><figcaption><p>Fig. 1: Sending a link to reset the password</p></figcaption></figure> <figure><img src="https://3664324957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFHhRMg6uphOg3wLL7zym%2Fuploads%2F4rljYJ5YsSEykXiFp6sb%2Fimage.png?alt=media&#x26;token=e264538a-2d0f-444b-8514-506f15873012" alt=""><figcaption><p>Fig. 2: Example email in Outlook</p></figcaption></figure></div>

## Send link

1. *Create a new email* and use the Replacement *link Request password*
2. *Add recipients* and search for and add affected persons in the person browser
3. *Save start time for sending emails*

{% hint style="success" %}
The email for resetting the password can also be sent to several people at the same time in order to offer a larger group an uncomplicated way to set or reset the password.
{% endhint %}

## Steps for recipients

1. Open password reset link - The password reset page opens
2. Enter the email address in the form field and *request a password (Fig. 3) -* Another email with a personal link is generated and sent (Fig. 4). **This link is only valid for 30 minutes!**
3. Enter new password and confirm (Fig. 5)

<figure><img src="https://3664324957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFHhRMg6uphOg3wLL7zym%2Fuploads%2FIT5cHnBWoHzF5LAvCrUA%2F2024-11-19_13h59_34.png?alt=media&#x26;token=7f66bd04-9cd2-40a8-a6c6-56161a9c8521" alt="Fig. 3: Email address query"><figcaption><p>Fig. 3: Email address query</p></figcaption></figure>

<figure><img src="https://3664324957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFHhRMg6uphOg3wLL7zym%2Fuploads%2FkP19Xc5XsoDhBJ5c5b1P%2Fimage.png?alt=media&#x26;token=25cd9aab-253a-44e0-a2c0-3a50ec5a00f8" alt="Fig. 4: Email - Change password"><figcaption><p>Fig. 4: Email - Change password</p></figcaption></figure>

<figure><img src="https://3664324957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFHhRMg6uphOg3wLL7zym%2Fuploads%2FNOvQCPoyAVwvYcNleZfY%2F2024-11-19_14h48_35.png?alt=media&#x26;token=fa87df8c-0a17-4f5c-941f-2a60952cc347" alt="Fig. 5: Assign a new password"><figcaption><p>Fig. 5: Assign a new password</p></figcaption></figure>
