Who is responsible for cancelations or rebookings?
Customers can carry out rebookings and cancelations themselves. To ensure that the transactions are processed correctly and that distributions and settlements are correct, please observe the hints on the respective use cases.
Refunds do not take place automatically and therefore must be submitted to our ticketing service after processing. The ticketing service can be contacted by e-mail at ticketing@converia.de. The following information is required for speedy processing:
Event name
Invoice and/or booking number
If the booking has not yet been self-processed: Note, under which conditions the booking shall be canceled (current valid cancellation-fee as configured in Converia or goodwill cases). Otherwise, the fees according to the configuration stored in the system will be applied.
The exact refund amount
Attendees will receive the updated booking and invoicing documents via email from the system during processing. If these have already been sent, please inform us to avoid duplicate email dispatch
Customers will receive a transaction number for the order and can clearly track all steps through our system.
The refund will always be made to the payment method from which we originally received the payment.
Last updated