Converia Manual
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  • 🚧Under Construction
  • Converia at a glance
  • Glossary
  • General
    • A new event in Converia
      • Create a new conference
      • Central settings and individualization
        • Conference name, location and date
        • Header, logo and visibility
        • Contact information
          • General contact
          • Registration contact
          • Contact person for submission and review of papers
        • Central form settings for entering personal data
        • Mandatory information (General terms and conditions, Imprint, Privacy policy)
          • Add and link terms and conditions (GTC)
          • Add and link a privacy policy
          • Add and link imprint
    • Your own Converia website
      • Article
        • Add and edit article categories
        • Add and edit articles
          • Types of articles
            • Create articles with Rich Text Editor (RTE)
          • Article languages
      • Page structure
        • Create and edit folders
        • Create and edit pages
          • Page templates
          • Action names
          • Page content and modules
            • Restrict the visibility of page content
          • Page link
      • Structured data
      • Media
      • Link the organizer's external website
    • Email communication from Converia
      • Create and send emails
        • Send vouchers by email
        • Send link for password reset
        • Send link to participation confirmation
        • Send account information for (imported) persons
      • Send emails from the booking list
    • Archiving conference data after an event
  • Attendees
    • Setting up the registration
      • Checklist: Have you considered everything before starting the registration?
      • Activation of the registration
      • Inquiry of interest before the start of registration: Pre-registration
      • Basic setup of the registration
        • Request of attendee-data in the registration process
          • Standard form fields
          • Custom fields for all persons
          • Custom fields for certain groups of persons
        • C3 - The login area for attendees
        • Methods of payment
          • Simple customization of existing payment methods
          • Creating new payment methods
          • Special case: Free participation as a payment method
          • Enable and restrict payment methods for persons and countries
          • QR-Invoice
        • Free events without invoices
        • Providing the booking confirmation before or after receipt of payment
          • Providing the booking confirmation: Only for paid invoices
          • Providing the booking confirmation: Never
          • Providing the booking confirmation: Upon confirmation
        • Individual information texts and additional information in the registration process
          • Customized content on the final page
      • Create the offer overview
        • Tips for working in the offer wizard
        • Create offers and their structure in the offer wizard
          • Extended configuration options for categories
          • Extended configuration options for offers
            • Additional mail attachments and mail texts for certain offers
          • Define dependencies between offers
        • Price groups (types of participation)
        • Extended configuration of price groups
          • Mail attachments for certain price groups
        • Define registration periods
        • Questions and answers
          • Overview of answer links
          • Hide/deactivate offers automatically
          • Additional queries within offers
          • Editing questions, answers and links
          • Clean up answers
        • Setting quotas
          • Set quotas for offers
          • Set quotas for booking options (answers) within offers
          • Display utilization of contingent offers in the frontend
          • Deposit total quotas across all offers
          • Deposit contingent for early bird discounts
          • Set up waiting list for fully booked offers
        • Restrict the visibility of offers
        • Map offers for accompanying persons
        • Hotel bookings for attendees
        • Mapping tax rates
          • Create new tax rates
          • Mapping different tax rates within one offer
        • Reverse charge in the booking process
          • Reverse charge setup
          • Reverse charge procedure in the front end
          • Reverse charge procedure in the backend
      • Create templates for invoice, booking, participation and payment confirmation
        • Set up invoice document
        • Set up booking confirmation
        • Set up confirmation of participation
        • Update attendance confirmation
        • Set up payment confirmation
      • Cancellation terms
      • Vouchers
        • Configure types of vouchers
        • Create and manage vouchers
      • Lists of participants for organization and information
      • Create surveys for participants
    • Manage people and participants
      • Language of a person
      • Find and synchronize duplicate personal entries (duplicate synchronization)
      • Persons in papers – author addresses vs. main address
      • Import people into Converia
        • Reviewer Import
        • Members
          • Configure matching criteria for member lists
      • Optimal overview of the registration status: customize the dashboard display
      • Managing bookings and invoices
        • Create new bookings
        • Create new invoice
        • Update invoices
        • Cancellation at a glance
          • Cancel an invoice
          • Cancel a booking
          • Editing or canceling booking options
            • Edit an offer
            • Charge a handling fee and show it on the invoice
        • Change invoice recipient or billing address
        • Insert additional information on individual invoices
        • Complete incomplete booking in the backend
        • Add to or edit booked offers
          • Adjust price group retroactively
          • Adjust payment method retroactively
          • Add a voucher retroactively
        • Exchange participants in a booking
        • Export invoices
        • Extended statistics
      • Managing payments in Converia
        • Send payment reminders (dunning letters)
        • Change payment method of participants
        • Make backdated payments
        • Make a credit card payment in the backend
        • Enter payment or credit memo for an invoice
        • Payment exports
        • Accounting interface
      • Import bookings into Converia
        • Create predefined shopping cart
        • The booking assistant
    • 👨‍💻Speaker Mangement
    • 👨‍💻Check-In on site
      • Payments on site for ticketing customers
      • Set up self-service
      • Configuring the scanner for on-site use
  • Papers
    • Configuration of paper submission
      • Configuration of abstract submission
      • Custom frontend submission text
      • Paper topics
      • Forms of presentation
    • Configuration of reviewing process
      • Activation, phases and deadlines
      • Define review criteria
      • Revision of the paper by the submitter
      • Test of the review in the frontend
      • Create reviewers and assign topics
      • Assign papers to reviewers for review
  • Tips for reviewers: How to review many papers faster
  • Ticketing-Processing with Converia
    • General information
      • Distribution of attendees' funds
      • Who is responsible for cancelations or rebookings?
      • Cancellation or rebooking costs
      • Test bookings
      • Send payment information for (subsequent) payment
      • Contact details
  • ADMINISTRATION
    • Rights management for Backendusers
    • Data cleansing in Converia
    • Create subsequent subportal (language)
    • Adding Custom Fields
    • Adding new Payment processors
    • Converia APIs
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On this page
  • Places where the general contact person is used
  • Create the contact person in the backend
  • Display in the contact box
  • Show contact email address
  • Show and hide the contact box

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  1. General
  2. A new event in Converia
  3. Central settings and individualization
  4. Contact information

General contact

Configuration -> Basic settings -> Configuration -> General settings

PreviousContact informationNextRegistration contact

Last updated 5 months ago

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This general contact is usually a general contact person or the contact details of the organizer. The contact information appears on the start page in the frontend in the right-hand margin (Fig. 1). This contact does not necessarily have to be a named person; it could be for example CDC Local Organizing Committee.

Places where the general contact person is used

The general contact person is indicated in the following places

  • Contact box in the frontend

  • Automatic system emails such as Request Password or Forgot password

Create the contact person in the backend

The contact person can be selected in the general settings:

  • Select the person icon next to the form field to save a dataset from the person browser as the general contact (Fig. 2).

  • If the desired person dataset was found via the search, it can be applied using the blue arrow at the beginning of the line (Fig. 3).

If no matching person dataset is available, a new person dataset can be created using the Add person button (Fig. 3) and saved directly using the Select checkbox (Fig. 4).


It is also advisable to mark the personal dataset as not matchable (Fig. 4) so that it is not used for duplicate matching and thus unintentionally changed.

Display in the contact box

Only certain details from the personal dataset, if available, are displayed in the contact box in the front end (Fig. 5):

  • Title

  • Given name

  • Family name

  • Occupation

  • Company

  • Department

  • Street

  • Postal code

  • Location

  • Phone

  • Fax

  • Email

  • Website (URL)

Show contact email address

The display of the email address in the contact box must be controlled separately. The setting Show the contact e-mail address can be found in the General settings. The following options are available:

  • Hide email address

  • Show email address spam filtered: The email address is displayed unlinked and according to the pattern info [at] demo.converia.de.

  • Show complete and linked email address: The email address is linked behind the text “Email” as in Fig. 1. This display is also spam-protected.

Show and hide the contact box

The contact box can be displayed on the start page and, if required, on other pages, e.g. in the legal notice.

  • To do this, open the corresponding page in the page structure for editing.

  • Change the page template in the General tab (Fig. 7).

The template that contains the contact box is called Frontend3Columns, i.e. a three-column display in the frontend (Fig. 6).

To hide the contact box, the Frontend2Columns (Fig. 7) or Frontend1Column templates can be used, which eliminates the 3rd column. Content from articles is not lost when you change templates.

The contact box can be shown or hidden independently in the by changing the template:

page structure
Fig. 1: Contact box in the frontend
Fig. 2: Select the Contact person in backend
Fig. 3: Apply person
Fig. 4: Properties of the contact dataset
Fig. 5: Contact box
Fig. 6: Show contact email address
Fig. 7: Changing the page template in the page structure
Fig. 8: 3-column view with contact box
Fig. 9: 2-column view without contact box
Fig. 1: Contact box in the frontend
Fig. 2: Select the Contact person in backend
Fig. 3: Apply person
Fig. 4: Properties of the contact dataset
Fig. 5: Contact box
Fig. 6: Show contact email address
Fig. 7: Changing the page template in the page structure
Fig. 8: 3-column view with contact box
Fig. 9: 2-column view without contact box