# Questions and answers

Questions and answers can be used in Converia to request [additional booking options and information during the booking process](https://manual.converia.de/en/attendees/setting-up-the-registration/create-the-offer-overview/questions-and-answers/additional-queries-within-offers).

In addition, answers have a number of other useful functions that facilitate individual work processes and can be used to map **complex offer structures** and **optimally manage participation registration in the backend.** In addition, answers are **processed in many places in the system** and are part of the data for booking confirmations, badges, etc.

It is advantageous to **be able to estimate the further use of the answers during the set-up process.** This chapter therefore summarizes the places in the system where answers have an influence and explains the principle of linking answers.

## Directly and indirectly linked answers

#### Fig. 1 shows the schematic structure of the *Participation Complete Conference* offer. Part of the offer are:

* Two linked questions (*food preferences*, *comments*)
* Three answer options indirectly linked via the questions (*vegetarian*, *gluten-free*, *\[empty text field]* for free text answers)
* One directly linked answer (*complete participation*).

{% @mermaid/diagram content="flowchart TB
subgraph s1\[" "]
n1\["<h1>Offer</h1>"]
n2\["Offer package *Conference Participation*"]
n3\["<i>Participation complete\*</i>"]
end
subgraph s2\["<h4> </h4>"]

```
    n4["<h1>Questions</h1>"]
    n5["<i>Food preference</i>"]
    n6["Free text question <i>Remarks</i>"]
```

end
subgraph s3\["<h4> </h4>"]
n9\["<h1>Answers</h1>"]
n10\["<i>Vegetarian</i>"]
n11\["<i>Gluten-free</i>"]
n12\["<i>\[Empty text field]</i>"]
end
n2 --- n5 & n6
n5 --- n11 & n10
n6 --- n12
n10 \~\~\~ n27\["Fig. 1: Structure using the example of conference participation"]
n12 \~\~\~ n26\["\*directly linked answer, not visible in the frontend, automatically created with the offer package"]

```
n1@{ shape: text}
n2@{ shape: rounded}
n3@{ shape: rounded}
n4@{ shape: text}
n5@{ shape: rounded}
n6@{ shape: rounded}
n9@{ shape: text}
n10@{ shape: rounded}
n11@{ shape: rounded}
n12@{ shape: rounded}
n26@{ shape: text}
style n2 fill:#5F86CC,color:#FFFFFF,stroke-width:2px,stroke-dasharray: 0
style n3 fill:#BBDEFB,stroke-width:1px,stroke-dasharray: 0,color:none
style n5 fill:#5F86CC,color:#FFFFFF,stroke-width:2px,stroke-dasharray: 0
style n6 fill:#5F86CC,color:#FFFFFF,stroke-width:2px,stroke-dasharray: 0
style n10 fill:#5F86CC,color:#FFFFFF,stroke-width:2px,stroke-dasharray: 0
style n11 fill:#5F86CC,color:#FFFFFF,stroke-width:2px,stroke-dasharray: 0
style n12 fill:#5F86CC,color:#FFFFFF,stroke-width:2px,stroke-dasharray: 0
style s1 fill:#CFD5EA,stroke:#424242
style s2 fill:#CFD5EA,stroke:#424242
style s3 fill:#CFD5EA,stroke:#424242
```

" %}

### Indirectly linked answers

The three answers on the lower level in Fig. 1 are **indirectly linked** to the offer **via the question** and are therefore **visible** to bookers in the frontend **.** They were created in the *offer wizard* within an offer as additional *questions & answers*.

#### The following applies to indirect responses:

* They are visible in the frontend.
* They can be assigned [contingents](https://manual.converia.de/en/attendees/setting-up-the-registration/create-the-offer-overview/set-contingents/set-contingents-for-booking-options-answers-within-offers) in the wizard when they are created.
* They can be viewed and edited in the extended package configuration in the *Questions* tab.
* They are displayed on booking confirmations.

<figure><img src="https://3664324957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFHhRMg6uphOg3wLL7zym%2Fuploads%2FIwe7QPhPJQmEC2ZLHngg%2Fimage.png?alt=media&#x26;token=824b2a31-f1bf-4e07-b82b-c2b70995cb3b" alt="Fig. 2: Answers linked indirectly via question in the offer wizard"><figcaption><p>Fig. 2: Answers linked indirectly via question in the offer wizard</p></figcaption></figure>

### Directly linked answers

{% hint style="warning" %}
Directly linked answers are automatically created together with the offer package, but are **not updated if the offer package is subsequently renamed**. This means that as soon as the registration setup has been completed, the responses should be [tidied up again](https://manual.converia.de/en/attendees/setting-up-the-registration/create-the-offer-overview/questions-and-answers/clean-up-answers) to prevent contingents from being counted incorrectly, for example.
{% endhint %}

If an offer is created in the offer *wizard*, a **directly linked response** is automatically created (upper level in Fig. 1). This response is **not visible** to bookers in the frontend **,** as it is not linked to a question, and serves as a counter for each booking of this offer package in the background.

This answer has the same name as the offer package at the time of creation and is not automatically renamed if the name of the offer is changed. In our example event, the answer was subsequently renamed “Complete Participation” as it is used as a [cross-offer contingent counter](https://manual.converia.de/en/attendees/setting-up-the-registration/create-the-offer-overview/set-contingents/deposit-total-contingents-across-all-offers).

#### **The following applies for direct answers:**

* They are not visible in the frontend.
* They are created automatically when an offer package is created and linked to it and can be viewed in the [extended package configuration](https://manual.converia.de/en/attendees/setting-up-the-registration/create-the-offer-overview/create-offers-and-their-structure-in-the-offer-wizard/extended-configuration-options-for-offers)
* They are important for mapping [contingents](https://manual.converia.de/en/attendees/setting-up-the-registration/create-the-offer-overview/set-contingents/set-contingents-for-offers) or for automatically [deactivating offers from a certain date](https://manual.converia.de/en/attendees/setting-up-the-registration/create-the-offer-overview/questions-and-answers/hide-deactivate-offers-automatically).
* They are edited in the [administration of answers](https://manual.converia.de/en/attendees/setting-up-the-registration/create-the-offer-overview/questions-and-answers/editing-questions-answers-and-links).

<figure><img src="https://3664324957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFHhRMg6uphOg3wLL7zym%2Fuploads%2FJ7Hlx4V2HJjNWpXW3E4X%2Fimage.png?alt=media&#x26;token=65ce2291-0a42-4c94-a9f1-e1e5741a05b8" alt=""><figcaption><p>Fig. 3: Directly linked response in the extended package configuration</p></figcaption></figure>