Cancel an invoice

Management -> Attendee Registration -> Invoices

If an invoice is to be canceled, e.g. because a participant cancels, we recommend ensuring that cancellation modalities have been set up.

In the event of a cancellation, the invoice must always be canceled. It is not sufficient to simply cancel the booking. Call up the invoice details and switch to the Cancel tab.

Fig. 1: Cancel an invoice

• If the specified cancellation fee differs from the current configuration, it makes sense to record the reason in a comment.

• Finally, the invoice must be updated; only then is the editing process completed and a new invoice document created.

• The comment function can be used to document changes or deviations for other users in the backend.

• No automatic emails are triggered when edits are made in the backend. If required, the participants can be informed via booking info mail (sent to the person who booked in, tab in the booking details) or invoice info mail (sent to the invoice recipient, tab in the invoice details).

For ticketing customers: In the event of a refund, the process must be submitted to the Converia Ticketing Service next.